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Frequently Asked Questions| 1 - 5 | 6 - 10 | 11 - 20 | 21 - 50 | |
| Zone 1 | $6.90 | $8.00 | $9.50 | $9.50 |
| Zone 2 | $6.90 | $10.50 | $13.50 | $15.00 |
| Zone 3 | $6.90 | $12.00 | $16.50 | $20.50 |
For Australian orders of 40+ products please contact us directly.
International
All orders require a signature upon delivery. If you are unlikely to be at the delivery address during working hours we suggest using a business address or PO Box.
Region
For postage and handling to countries outside Australia the postage costs of all parcels will be based on size, weight and destination.
Zones
Zone A: New Zealand
Zone B: Asia Pacific
Zone C: USA / Canada/ Middle East
Zone D: Europe and Rest of World
Number of Products Purchased
| 1 - 5 | 6 - 10 | 11 - 20 | 21 - 50 | |
| Zone A | $11.50 | $18.50 | $31.00 | $50.00 |
| Zone B | $13.50 | $20.50 | $39.00 | $55.00 |
| Zone C | $15.50 | $26.50 | $47.00 | $65.00 |
| Zone D | $18.50 | $31.50 | $56.00 | $75.00 |
All currency figures are in Australian Dollars (AUD). For all orders we use Registered International Post.
Please be aware if you are ordering for International deliveries you warrant, understand and agree to the following:
- Customers are liable for any relevant customs charges, duties or tariffs for their country.
- Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded
- Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
4. Do you offer Express Post?
Within Australia orders of 1 – 5 products (500gm) are delivered via Express Post.
If you are purchasing more than 6 products online and need your order urgently, please contact us and we will see how we can help.
5. How long will it take to receive my order?
You can expect your parcel to arrive between 2 and 7 days from the date of dispatch, depending upon your postcode and delivery Zone.
Read more information at Freight and Delivery Information.
6. Can I buy online if I live outside Australia?
Yes, we would love to see beadIDs being worn worldwide. Please note the following:
Prices
- All prices quoted are in Australian Dollars and international customers will need to covert this offline to their local currency.
- We do not charge a fee for processing overseas payments, however your bank or financial institution may charge for currency conversion or an overseas purchase.
Goods and Services Tax (GST)
- The total price of your order will include 10% GST at checkout. However, this will be deducted when your international order is processed and your credit card is charged.
Customs
- Customers are liable for any relevant customs charges, duties or tariffs for their country.
- Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.
- Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer)
7. Can I cancel an order?
Should you wish to cancel your order you will need to send us an email at orders@beadid.com.au with CANCEL ORDER in the subject line. This cancellation email will need be received by us prior to your order being shipped from our depot at beadID. Should your order already have been dispatched from our depot then you will need to accept receipt of delivery of your purchase and then follow our procedure for returns and refunds.
8. What is the return policy on beadID products?
Australia: All returns must be received at dispatch within 21 days of the date of original dispatch of your goods, otherwise they will be returned to you at your expense.
International: All returns must be received at dispatch within 30 days of the date of original dispatch, otherwise they will be returned to you at your expense.
We want you to love our products, but if something isn't right, please let us know immediately. Please see our Returns and Exchanges Policy for more information.
9. What happens if my goods are damaged?
If by some chance the goods are damaged, please contact us within 3 working days on 1800 456 528 or via email at orders@beadid.com.au to arrange the return of the goods.
Please see our Return of Damaged Goods information for full instructions.
10. How can I find a local retailer?
An up to date list of retailers can be found on the Where to buy page of our website.
Security & Instructions for Shopping Online
11. Is it safe to order online with my credit card?
Yes, beadID provides customers with a secure session within the shopping Checkout area – indicated by a padlock icon at the base of your browser.
When you click the 'make payment’ button, the transaction is sent directly to the credit card merchant using the latest SSL V3 encryption standard. With the exception of our credit card merchant we do not share customer information, including credit card details, with any third party. Unlike giving credit card details over the phone, our online system automatically encrypts information.
12. What credit cards can I use at the beadID online store?
We accept Visa and MasterCard. Should you wish to pay by money order or direct deposit, please call us on 1800 456 528 to process your order. Alternatively, please see our list of retail stockists on the Where to buy page of our website.
13. Do I need to create a beadID Account to purchase products online?
Yes, for your convenience and security we need you to create a beadID Account in order to purchase products via our online shop. As a bonus, beadID Account members are eligible for exclusive offers and product sneak previews via our Newsletter.
14. I have forgotten my User Name, what do I do?
Your User Name is your email address.
15. I have forgotten my Password, what do I do?
A password can be reset. Simply click ‘I have forgotten my password’ and a new password will be sent to your email account.
16. My User Name and Password don’t match, what is wrong?
Passwords are case sensitive; make sure your Caps Lock button is not turned on. If you are sure you have entered the password correctly, it can be manually reset. Please send an email to info@beadid.com.au or contact us on 1800 456 528 (+61 7 55 5679 0189) during business hours.
About beadIDs and Accessories
17. How do I care for my beadID?
To prolong the enjoyment of your beadID avoid direct contact with perfume, sprays or immersing in water; and slide the magnetic clasp to open.
18. I need a ‘break-away’ clasp to meet OHS requirements, does beadID have this feature?
Yes, we use a magnetic clasp to meet Occupational Health and Safety requirements. The magnetic clasp ensures a fast and safe separation if needed, while providing a strong closure at other times. A removable safety chain is provided for the added protection of possessions.
19. What can I hang off my beadID?
Almost anything! We have accessories to attach most everyday items including your: mobile phone, work ID pass, keys, sunscreen, membership pass, purse, USB stick, pen-light torch, glasses, lip gloss, biro, charms & decorations, can opener, photos + hundreds more we haven’t thought of yet!
Tell us what’s hanging off your beadID at hanging@beadid.com.au
20. What is the length of a beadID?
beadIDs are a similar length to standard fabric lanyards – between approx 45cm – 47cm (18”) long.
21. What are each of the accessories for?
Each type of accessory can hang a variety of items – see detailed information for each attachment on the Accessories product page.
Our range of add-on accessories allows you to hang almost any everyday item from your beadID.
22. Is a beadID safe for my child to wear?
We recommend that children under three (3) years of age do not wear a beadID due to the small parts. beadIDs are not a toy.
23. Where are the beadIDs and accessories manufactured?
beadIDs are designed in Australia and manufactured to our specifications in China. The manufacture, assembly and importation of our products are regularly and independently audited to meet exacting standards.
About beadID Pty Ltd
24. How did you come up with the idea of beadIDs?
As teachers, inspiration came from our frustration at having to wear unattractive fabric lanyards to carry school ID passes, classroom keys, whistles and USBs. These lanyards were usually from teacher conferences and were always in fabulously horrible colours and usually covered in corporate advertising. Visit the About us page for more information.
25. Is beadID the name of the company or the product?
It is both. When we started telling family and friends about our idea of our making beaded lanyards, the universal reply was “Beaded what?” We decided that if lanyard was as unknown term, we should name our beautiful products something different; so we called them beadIDs.
26. When did you launch the business?
From early 2008, while still working full-time as teachers, we worked evenings, weekends and holidays on beadID. From mid-2008 we started moving over to beadID part-time and in January 2009 our first range was launched.
27. How can I contact beadID?
Visit the Contact Us page for detailed contact information.
